Chatbots for companies with generative AI

A chatbot with AI doesn't replace your human team, but it empowers it. Take on repetitive queries, filter leads, resolve basic questions and operate 24/7, freeing up resources for your team to focus on complex or strategic cases.

The price of the chatbot depends on factors such as:

- The level of personalization (conversational flows, tone, branding).
- Integrations with your internal systems (ERP, CRM, ecommerce).
- The expected volumes of interaction and the necessary scaling.
- Training with your data (FAQs, knowledge base).
- Support, maintenance and subsequent improvements.

At Milmoh we work with modular and adjustable budgets. We can provide approximate estimates after an initial diagnostic phase.

It depends on the complexity of the project, but typically and after the initial audit:

- A basic pilot version (minimum viable) can be ready in 4 to 6 weeks.
- For more complex chatbots with multiple channels and integrations, it can be extended to 8—12 weeks.
- After launching, we make continuous iterations and improvements based on real data.

A well-designed chatbot with AI can handle many complex queries if it has been trained with your data and designed with appropriate flows. However, there will always be borderline cases or very specific queries. In those cases:

- We can enable a transition to a human agent.
- The chatbot can scale up the conversation, provide context and minimize effort.
- Log-based continuous improvement ensures that it increasingly handles “rare cases”.

During development:

- We collect your key documents (FAQs, manuals, internal guides, historical tickets).
- We process and structure that information.
- We define how it translates into conversational flows and responses.
- We train the model with that data and with test iterations.
- We adjust responses, tone and behavior with real feedback.

Security and privacy are critical:

- We apply encryption and protection standards to communications.
- We can deploy on-premise or controlled environments if required by the customer.
- We comply with privacy regulations such as GDPR/LOPD.
- We control access, conversation logs and internal permissions.
- We remove sensitive or sensitive data from training when necessary.

Our chatbots are multichannel. They can work on:

- Web (chat widget on your site).
- WhatsApp.
- Mobile apps.
- Social networks (e.g. Facebook Messenger).
- Other internal corporate channels.

And they will maintain consistency in their behavior and conversational memory with each other.

We rely on clear KPIs aligned with your objectives:

- Automatic resolution rate (without human intervention).
- Average response time.
- Conversion/sales generated.
- Qualified leads captured.
- User satisfaction (post-chat surveys).
- Reduction of operating burden/ticket volume.
- Uses of human scaling.

Thanks to these indicators, we iterate and improve with real data.

It's part of the process. Chatbots improve with continuous use and monitoring. In Milmoh:

- We conducted very extensive tests before launch.
- We monitor logs and errors.
- We adjust responses, flows and training.
- We make continuous improvements based on feedback.
- We can release graduated versions to mitigate risks.

We've already summarized it in our “Why choose us?” section , but in a nutshell:

- We are technical experts with experience and real cases.
- We combine business strategy with technical expertise.
- We create custom chatbots (not templates).
- We integrate with your systems and accompany you throughout the process.
- We use robust and scalable technology.