Benefits of implementing a virtual assistant for ecommerce
It attends non-stop, even when you are not there
Your ecommerce chatbot responds to customers at any time, without waiting times or lost opportunities.
Reduce your team's repetitive tasks
Free your team from always answering the same thing. Automate frequent queries and focus them on tasks that really add value.
Increase conversion
We guide the user to the purchase by answering questions in real time and facilitating the process with conversational logic.
Integrate with your sales or inventory system
We connect the virtual assistant for ecommerce with your ERP, CMS or CRM to provide answers based on your real data.
Frictionless scale
It withstands traffic peaks without the need to expand equipment. Perfect for campaigns, launches or key seasons.
Our methodology to create your chatbot for your online store
We don't believe in generic solutions. Our approach combines strategic analysis and technological development to create a virtual assistant for ecommerce that adapts to your objectives and the reality of your store. From the first meeting to the launch, every step is aimed at maximizing the value of the chatbot and its integration with your internal processes.
Business Diagnostics
Defining use cases and conversational flows
Integration with your systems
Development and Implementation
Continuous optimization
Why Choose us?
At Milmoh, we don't just implement chatbots for ecommerce. We think about each solution based on business logic and operational efficiency. Our team is made up of experts in artificial intelligence, process automation and digital strategy, with experience in high-level projects for sectors such as retail, food, fashion or construction.
Strategic vision applied to each virtual assistant
Full integration with your digital ecosystem
Proprietary technology powered by AI
More than 200 successful automated processes
FAQs
An ecommerce chatbot is a virtual assistant that interacts with your customers in real time (web, app, messaging) to answer questions, guide purchases, manage orders or do upselling and cross-selling. With a properly implemented ecommerce chatbot, your store can reduce the time the team spends on repetitive tasks, improve the customer experience, and capture sales opportunities that would otherwise be lost.
The most common flows covered by an ecommerce virtual assistant include:
- Order Tracking (“Where is my order?”) and return management.
- Product information (details, availability, recommendations) and inventory management.
- Help in the buying process (abandoned cart, product recommendations, guide to the checkout).
- Basic customer support and support, freeing up the team for more complex cases.
To deploy a chatbot for a store, you should consider:
- Clearly define the use cases you want to cover (when time is wasted, what repetitive queries are there, etc.).
Integrate it with your systems (CRM, ERP, CMS, inventory) so that it works with real data and offers value.
- Design well-thought-out conversational flows (both for the user and the brand) and do tests before the launch.
- Plan monitoring, continuous improvement and measurement of its impact (response time, human escalation rate, conversion).
Time and cost depend on complexity (number of integrations, languages, volume of queries, customization). It should be seen as a strategic investment to improve efficiency, serve 24/7 and capture sales. According to studies, although the initial investment may be significant, the reduction in operating costs and the increase in conversion make it worthwhile.
In our methodology, we define clear deadlines in the diagnosis phase, flow definition, integration, start-up and optimization.
Not at all. This type of solution is designed to free your team from repetitive queries so they can focus on tasks that provide more value (strategy, complex interaction, process improvement). In fact, one of the great benefits of an ecommerce chatbot is that it allows you to scale without multiplying staff.
A key element of a good chatbot for stores is that it can be easily scaled to a human agent. If the bot is unable to resolve the case (for example, complex order issue, complaint, unusual return) it must transfer it to support with the necessary history. If this doesn't happen, the experience will suffer.
Because we work from the business strategy: we analyze your operations, identify friction points, define the cases with the greatest impact, and then we build personalized flows, connected to your systems and with a brand language. That customization is what differentiates a generic chatbot from a real value solution.
After the launch of the ecommerce chatbot, it is essential to monitor metrics such as response time, resolution rate, human scaling, impact on conversion, etc. In addition, conversation logs must be analyzed to detect new questions or flow failures, optimize and train the bot to improve over time.
Among the most common errors are:
- Launch it without sufficient testing or without defining a clear purpose.
- Having a bot that sounds very robotic or misaligned with the brand's voice (which reduces trust).
- Failure to integrate it well with internal systems, leading to erroneous answers or outdated information.
- Not offering an easy option to exit the chat or access a human, which frustrates the user.
- Don't review and update flows: “installed and forgotten” bots lose effectiveness over time.
You can measure it by combining indicators such as: reduction in the volume of support tickets (and associated cost), improvement in the conversion rate, increase in the average order value in bot sessions, greater retention of customers who used the bot. You can also calculate the “payback” of the initial investment with the savings and new income generated.
Yes. A chatbot for ecommerce is especially effective in medium-sized companies or consolidated startups that already have some digital operations, recurring sales, customers with repetitive inquiries and need to scale. Regarding platforms: the ideal is for the solution to integrate with your CMS (Shopify, WooCommerce, Magento, etc.), CRM or ERP, but we can also work with integrations tailored to your technological stack.
Yes. Although the virtual assistant for ecommerce can cover a large part of the queries and tasks, it doesn't completely replace the human team. There are complex cases that require intervention. In addition, to perform at its best, it needs good data, robust integrations, a well-thought-out conversational design, and ongoing maintenance.
